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Sales Condition

Terms and Conditions

Booking and purchase

Place your orders by accessing the e-shop found in the Sales Area (catalogue) on our website. Each product which can be purchased is visible on a photo accompanied by a description and its price according to the country which it will be delivered to (the e-shop is actually open in the following countries: Germany, France, Spain, Belgium, Netherlands, Ireland). You can chose and book any of the products found within the e-shop. Once you have selected the specific product all you have to do is chose the quantity and confirm. All the confirmed products will be placed in your shopping cart.
Anything within the shopping cart can be changed or cancelled.
Confirm your purchase by:

– Signing in with your email and password if you have your registered account;
– Registering your account by filling in the given form;
– Proceeding without registering your account until the necessary information will be requested;

Once you receive the “Order Confirmation Form” from Carlicantus S.r.l. by email, the order is acknowledged and confirmed. Order confirmations are sent out within two working days from the receipt of the order.
Calicantus S.r.l. may refuse to accept an order at its own discretion if the given information is incorrect or unreliable (wrong or partial payment details, wrong invoicing information, wrong or incomplete shipping address, for example), or if mistakes have been found on the purchased Products (wrong price, no availability or Product description, for example).
All information found on the Catalogue is as correct and updated as possible, anyway the Website content cannot be taken as a binding representation or declaration of the Products. All pictures, descriptions and drawings aim to describe the product but since colours depend on the monitor you are using, these could be different to the Products delivered.

Product availability and price

The price of each item is inclusive of VAT (value added tax) and in the given currency excluding shipment costs. Shipment fees depend on the chosen delivery service, quantity of products shipped, volume and weight of the shipment as well as the place of delivery (the e-shop is actually open in the following countries: Germany, France, Spain, Belgium, Netherlands, Ireland). Therefore these will be given when purchasing and on the “Order Confirmation Form”.
All the Products found on our e-shop are available in stock. If for any unforeseen reason should we encounter a delay in delivering the order or if any Product is temporarily out of stock, you will be informed immediately by email.
Calicantus S.r.l. delivers to all countries foreseen during registration. In any case we could encounter difficulties regarding custom problems for the purchased products. In this case the Customer will be informed immediately via email and cherged back right after that.

Payment terms

The customer can pay through:

– Credit cards: VISA, MASTERCARD, VISA ELECTRON, and others that may be available through Stripe circuit;
– PAYPAL circuit;
– Payment in instalments via PAYPAL circuit (Pay in 3 instalments interest-free).

Calicantus S.r.l.
Via L. Mazzon 30
30020 Quarto d’Altino (Venezia)
P.iva 03757590272
Cap. Soc. Euro 40.000 i.v.
Reg. Imp. di VE n. 335872

Delivery and Courier Fees

All orders placed by the Customer and confirmed by Calicantus S.r.l., will be shipped by Express Courier (national and international) to the Customer’s given shipping address. A shipment contribution fee, according to the country of shipment, will be applied to your order and it will be specified on the “Order Confirmation Form”.
Only once the full payment of the order has been registered by Calicantus S.r.l. will the shipment take place.

Delivery times depend upon the destination address entered in the purchasing phase. The courier normally takes:

● 1-3 working days from shipment of the order (which usually happens within 2 working days from payment confirmation) for delivery in the Italian territory.
● 3-4 working days from shipment of the order (which usually happens within 2 working days from payment confirmation) for delivery in Europe.

You will receive a notification via email when the package is entrusted to the courier.

The courier delivers from Monday to Friday between 9.00 and 18.00 (times of delivery vary depending upon the destination area).

You may then verify where your shipment is located at any time, thanks to the tracking number linked to your order.
Shipment Cost

LABO INTERNATIONAL S.r.l. offers shipment free of charge both for Italy and for Europe (Germany, France, Spain, Netherlands, Belgium, Ireland).

Couriers used
For shipments in Italian territory, we use TNT.
For shipments in European territory, we rely on UPS (Germany, France, Spain, Netherlands, Belgium, Ireland).

Shipments are made from Mondays to Fridays. The customer will be informed by email if there is any change to the above timing.

Duty and import taxes

The products are not subject to any duty or import tax if sold and delivered to Italy or any other country within the European Union.
For deliveries made to countries outside the European Union, the products could be subject to duty and/or import taxes according to the product and country of delivery. There is no means we can foresee which and what fees could be requested for custom clearance. Kindly refer to your local customs office for more information.
In all cases, fees arising from import taxes and/or duty will be due by the customer.

Right of withdrawal

The Customer has the right to withdraw from the purchase, without giving any reason, within 14 working days from the day the purchased products are delivered.
The right of withdrawal can be expressed by email, within the above period, filling the contact form and selecting “E-shop Orders”. Labo International S.r.l offers a Free Returns Policy. In order to perform the right of withdrawal, the product has to be returned undamaged, exactly how it has been delivered, in its original packaging and after having received confirmation from Calicantus S.r.l.
The goods have to be shipped back by prepaid Insured Postal Package Service to:

Labo International S.r.l., Piazza Zanellato 5, 35131 Padova.

Calicantus S.r.l. will refuse any package shipped freight collect.
Reimbursement of the returned product, at the invoiced amount, will take place within 14 days after receipt of the product directly to the Customer’s bank account by bank transfer.
Any damaged, incomplete, broken or dirty product due to the Customer will not be reimbursed and will in no case give the right to the reimbursement of the full amount of the purchased product.
In case the return is due to an error committed by Calicantus S.r.l. , all shipment fees will be paid by the seller, in all other cases shipment fees will be paid by the buyer.

Applicable law and jurisdiction

All performed contracts will be governed by and construed in accordance with Italian law.


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