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Shipments and Returns


Shipments

Delivery times

Delivery times depend upon the destination address entered in the purchasing phase. The courier normally takes:

● 1-3 working days from shipment of the order (which usually happens within 2 working days from payment confirmation) for delivery in the Italian territory.
● 3-4 working days from shipment of the order (which usually happens within 2 working days from payment confirmation) for delivery in Europe.

You will receive a notification via email when the package is entrusted to the courier.

The courier delivers from Monday to Friday between 9.00 and 18.00 (times of delivery vary depending upon the destination area).

You may then verify where your shipment is located at any time, thanks to the tracking number linked to your order.

Shipment Cost

LABO INTERNATIONAL S.r.l. offers shipment free of charge both for Italy and for Europe (Germany, France, Spain, Netherlands, Belgium, Ireland).

Couriers used

For shipments in Italian territory, we use TNT.
For shipments in European territory, we rely on UPS (Germany, France, Spain, Netherlands, Belgium, Ireland).



RETURN POLICY

Indications for the return of an order/item

If the purchase made is not to your liking, do not worry: the steps for the right of withdrawal are simple and fast.

Remember that you have 14 working days from receiving the package to decide whether to keep or return the items of your order.

If you decide to return your order (partially or entirely) fill in the contact form selecting E-shop Orders Assistance. It is important that Calicantus srl is informed of your return to organize collection of your package.

Put the items (or the item) back in the original packaging, in perfect state of preservation, preferably with a copy of the sales note.
Print the shipment label which you received together with your order, attach it to the outside of the package and wait for collection of the package by the assigned courier.

LABO INTERNATIONAL S.r.l. must be informed of your return in order to guarantee control of the items and, consequently, reimbursement of the transaction; for this reason, we invite you to follow solely the procedure set forth above.

No package shipped cash on delivery or carriage forward will be collected by the warehouse dedicated to returns: Labo International S.r.l., Piazza Zanellato 5, 35131 Padova.

Upon receiving the package, we will proceed, within 14 working days, with reimbursement of the invoiced price of the returned items using the same method of payment used for the purchase.

We remind you that you will be able to place a new order using our online shop if you wish to receive a replacement of the item returned.

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